Customer Services
How to Order
Online
Simply choose a size, and click on the ‘Add to basket’ button. You can carry on browsing our site and add other products to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.
By Telephone
Please call us on + 44 (0)20 74341840 between 11.00 am and 7.00pm Monday to Saturday.
By Post
Please post order to Carry Me Home, 2.9 kingly Court, Carnaby Street, London, W1B5PW, UK. Please include delivery and receipt address, if different, and payment.
Payment
We accept Visa, Visa Delta, Visa Electron, MasterCard, JCB, Switch, Maestro & Solo, American express.
Please make cheques payable to carry me home and write your name and address on reverse.
Delivery
We endeavour to deliver all orders within 7-10 days; however as many of the products in carry me home are hand made to order, please allow extra time to receive your delivery.
All items are delivered by royal mail and will require a signature upon receipt, please give a delivery address where someone can sign for the package.
All orders will be sent in secure postal boxes or strong padded envelopes, all care will be taken to guarantee safe arrival of your order.
Postage cost
UK - £3.95
Europe - £6.95
Rest of world - £8.95
Returns Policy
No Quibble Guarantee
We are happy to exchange or refund any item of your order if you are not entirely satisfied. Please return the item for exchange or refund within 14 days of receipt.
How to Return or Exchange
Please return your purchase to us unworn and in the original condition you received it from us, with all the tags intact.
Please enclose a note listing the items you are returning, the reason you are returning it, and what you would like in exchange or refund.
We would strongly recommend that all exchanges and returns are sent to us by Recorded Delivery as we cannot be held responsible for goods lost in transit.
Goods are returned to carry me home at your own expense, however we will send your exchange back out to you by Recorded Delivery at no extra charge.
You will receive your refund credit, cheque or exchange order (when in stock) within 7 working days of us receiving the goods. We endeavour to process this as quickly as possible.
Please note that we are unable to refund an item without a receipt and that the refund will only be given to the original payer.
Terms and Conditions on Returns
Returning any item from carry me home within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval and legal title to the goods will not pass to you until the 14 day post-delivery period has expired. On receipt of the returned goods carry me home will give you a full refund of the amount you paid for the items (but not the postage) or an exchange credit as required. You must however, return the goods to carry me home in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Your statutory rights on returns are considerably enhanced by all of this.
Security
We realise how important it is to securely store any information that you provide.
This site uses protex payment processing this provides optimum levels of security, card and account details are captured on secure servers, keeping abreast of the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a "card not present" environment, by their card issuers.
All of the payment processing systems support the verification of Address and Security Code information. This verification service is supported by the Card Schemes (such as Visa, MasterCard and AMEX). Verification is done in partnership with UK banks and card issuers, who actually do the checking of the credit/debit cards used by shoppers. These verification services operate in the UK. Outside of the UK, where other checking solutions are used, protex (and its banking partners) always try to include the verification information within the details of an authorised transaction.
Privacy Policy
Introduction
We carry me home are incorporated in England carrying on business as baby and children's clothes and related products online shop/shop and wholesale and we are committed to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.
We are committed to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
Information Collected
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
[Data in relation to credit card payments is processed by Protx on a secure website linked to ours and they have their own privacy policy.]
Information Use
We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Cookies
Your Internet browser has the in-built facility for storing small files- "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
Disclosing Information
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction – e.g. when arranging for a courier company to deliver goods that you have ordered. We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties - for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Changes to this Policy
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.
Contacting Us
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please email us at gayle@carrymehome.co.uk You can also correct any factual errors in that information or require us to remove your details form any list under our control.
